1. Introduction

Welcome to SACHA (“we”, “us”, “our”). These Terms and Conditions govern your use of our website (the “Site”) and your purchase of products from us.
By accessing or using our Site and/or placing an order, you agree to be bound by these Terms, as well as our Privacy Policy, Cookies Policy, Shipping Policy, and Returns, Refund & Exchange Policy.
If you do not agree to these Terms, you must not use the Site or make a purchase.

2. Website Operator

This website is operated by SACHA [RED6 LABELS SDN BHD & 199901005586].
All references to “SACHA”, “we”, “us”, or “our” refer to this entity.

3. Amendments to Terms

We reserve the right to update, amend, or replace any part of these Terms at any time by posting the revised version on our Site.
Your continued use of the Site after any changes constitutes acceptance of the updated Terms.

4. Use of Site & Eligibility

By using this Site, you confirm that:
• You are at least 18 years old, or have parental/guardian consent
• You will use the Site only for lawful purposes
• You will not misuse, hack, or disrupt the Site or its systems
• You will not upload viruses, malware, or harmful code
We reserve the right to restrict or terminate access if misuse is detected.

5. Accuracy of Information & Product Availability

We aim to ensure all product details, images, descriptions, and pricing are accurate. However:
• Product colours, textures, and appearance may vary due to lighting, screen settings, and manufacturing processes
• Prices and availability are subject to change without notice
• Errors or inaccuracies may be corrected at any time
All product information is provided for general reference only.

6. Orders & Acceptance

All orders placed are subject to acceptance by SACHA and product availability.
We reserve the right to:
• Accept or reject any order at our discretion
• Cancel orders due to suspected fraud, stock issues, or pricing errors
• Limit quantities per customer where necessary
If an order is cancelled after payment, a refund or store credit will be issued where applicable.

7. Pricing & Payments

All prices are listed in MYR (Malaysian Ringgit) unless stated otherwise.
• Full payment is required before order processing
• Payments are processed securely via third-party payment gateways
• SACHA does not store full credit/debit card details
We reserve the right to correct pricing errors at any time.

8. Shipping & Delivery

We currently ship within Malaysia only.
Estimated delivery times:
• West Malaysia: 2–3 working days
• East Malaysia: 5–10 working days
Shipping fees and further details are outlined in our Shipping Policy.
SACHA is not responsible for delays caused by couriers, customs, force majeure events, or other circumstances beyond our control.

9. Returns, Exchanges & Refunds

All returns and exchanges are subject to our Returns, Refund & Exchange Policy.
Key conditions include:
• Requests must be made within 7 working days of delivery
• Items must be unused, unworn, unwashed, unaltered, and in original packaging
• Proof of purchase is required
• Clearance, sale, and personalised items are non-returnable

Exchanges
Exchanges are allowed for:
• Manufacturing defects
• Incorrect items received
• Size, colour, or style exchange (subject to stock availability)

Refunds
Refunds are only applicable for:
• Verified manufacturing defects
• Incorrect items received
• Items unavailable for replacement
Refunds are issued in the form of SACHA Gift Card / store credit, unless otherwise stated.

Unboxing Video Requirement
Customers must provide a clear, continuous, and unedited unboxing video for defect or incorrect item claims. Claims without valid video proof may be rejected.
Return shipping costs are borne by the customer unless the item is confirmed defective or incorrect

10. Intellectual Property

All content on this Site, including but not limited to logos, designs, images, text, graphics, and product visuals, are owned by or licensed to SACHA.
You may not copy, reproduce, distribute, or use any content without written permission.

11. User Submissions & Content

If you submit reviews, feedback, images, or other content (“Submissions”), you grant SACHA a worldwide, royalty-free, perpetual license to use, reproduce, and publish such content for marketing or promotional purposes.
You confirm that your submissions:
• Are your original work
• Do not infringe third-party rights
• Do not violate any laws
We reserve the right to remove any content at our discretion.

12. Third-Party Links

Our Site may contain links to third-party websites or services.
SACHA is not responsible for:
• Their content or policies
• Any loss or damage arising from their use
Access is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law:
• SACHA shall not be liable for indirect, incidental, or consequential damages
• We do not guarantee uninterrupted or error-free website access
• Product use is at your own risk
Our total liability shall not exceed the amount paid for the product involved in the claim.

14. Indemnity

You agree to indemnify and hold SACHA harmless from any claims, losses, damages, or expenses arising from:
• Your use of the Site
• Your breach of these Terms
• Your violation of any laws or third-party rights

15. Termination

We may suspend or terminate access to the Site at any time without notice if you breach these Terms.
Any obligations incurred prior to termination will continue to apply.

16. Governing Law

These Terms are governed by the laws of Malaysia.
Any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.

17. Entire Agreement

These Terms, together with our:
• Privacy Policy
• Cookies Policy
• Shipping Policy
• Returns, Refund & Exchange Policy
constitute the full agreement between you and SACHA.

18. Contact Us

If you have any questions about these Terms, please contact us:
📧 [email protected]